Professional competencies
The professional competencies for medical and health service managers include:
The ability to converse professionally: All positions in the field of healthcare require huge amounts of communication between managers, the staff members, and the patients. This implies that the most significant competence skill is communication. An individual with a managerial background often has experience in many situations where negotiation and the understanding of people from different backgrounds is needed. Communication is the best way to forge new relationships for medical and health service managers.
Familiarity with healthcare administration: When a medical and health service manager is experienced in healthcare administration, he or she is very competent, and can work as a healthcare executive. Healthcare administration includes having knowledge on healthcare trends, patient privacy laws, and the changes in healthcare reform.
Ability to work in interdisciplinary and collaborative teams: Medical and health service managers should be able to collaborate, communicate, cooperate, and integrate healthcare teams to ensure that there is quality, reliable, and continuous care.
Utilizing informatics: healthcare managers should be able to manage knowledge, communicate, support decision-making, and mitigate errors using health information technology.
Applying quality improvement: healthcare managers need to be able to identify hazards and errors in care and continually measure and understand the quality of care in terms of process, structure, and patient outcomes. Moreover, they should be able to design and test appropriate interventions that would result in change in the systems and processes of healthcare while aiming at improving the quality of care.
Employing evidence-based practice: healthcare managers should be able to integrate research with patient values and clinical expertise to ensure that there is optimum care. They should also participate in research and learning activities relevant to healthcare (Tuong & Thanh, 2017).
